ChannelX 2026

Collect your badge, enjoy coffee and pastries, and start networking right away.

Three rapid-fire 15-minute presentations followed by a moderated discussion. The 'Now' - current state of AI in Retail; The 'Next' - impacts and opportunities; The 'Disruptive' - non-linear changes in AI.

Exploring how consumers armed with the latest in AI search agents, social discovery, and autonomous shopping tools are fundamentally shifting the relationship with retailers and brands.

A fast, punchy opening session followed by a deep-dive audience Q&A. Bringing together the three dominant marketplace models to explore where growth, innovation, and competitive edge will truly come from next.

Opening session bringing together Amazon UK, a leading D2C brand, and a Top 50 UK retailer to unpack how to grow with Amazon intelligently.

Three high-impact perspectives on what works on TikTok, Instagram and emerging social commerce platforms, each bringing distinct challenges, playbooks and wins.

Building agile, scalable operations to handle rapid growth across marketplaces, strengthening risk resilience, and using data-driven insights to anticipate market trends.

Leveraging keyword research, category positioning, and content optimization; using enhanced brand content and early review generation; activating Amazon Ads and deals.

How to make social commerce work end-to-end, not just a viral moment. Strategies for personalisation, connecting social campaigns seamlessly, and turning social interactions into measurable conversions.

How retailers can use AI to create better experiences for their customers - apps, site features, chatbots, and personalisation engines that deliver distinct experiences.

Coffee, conversations, and connections.

How AI enables operational transformation - supercharged teams, enhanced speed and quality, better processes, and entirely new functions.

As Europe's ecommerce landscape continues to undergo flux and fragmentation, marketplaces are quickly becoming the fastest, most scalable route for brands to reach millions of online customers across geographical borders.

What sellers are doing to protect brand integrity and customer experience in an Amazon ecosystem optimised for speed, scale, and value.

What makes social content scroll-stopping and conversion-ready; how brands repurpose content across Instagram, Snapchat and TikTok.

How AI changes the business model itself, including scenarios where customer data and intelligence become more valuable than transactional margins.

Exploring demand signals from service platforms and how brands can use these to influence product discovery and downstream marketplace sales.

What content, video, and images are working in competitive markets; how to use storytelling as a strategic tool to differentiate your brand.

How brands structure TikTok livestreams to maximize conversions; tools and strategies to integrate shoppable video seamlessly.

Networking continues over lunch.

Building operational agility, leveraging data and automation, and adopting scalable tech infrastructure to support long-term growth.

How customer demands are evolving; leveraging demand forecasting to minimise stockouts; logistics and fulfillment options.

How retailers attribute social content to real sales; tools most effective for scaling campaigns without wasting budget.

When selling alongside numerous competitors, it can be challenging to maintain a strong and differentiated brand identity. What AI-driven personalisation strategies can be adopted?

Strategies to identify the marketplaces that best align with specific category and customer bases; coordinating content, pricing, and inventory.

How retailers turn fleeting trends into long-term growth; strategies to build engaged communities across TikTok, Instagram & Meta.

How service platforms are evolving into product marketplaces and what this means for the future of ecommerce.

Top tips for forecasting demand and managing inventory for peak periods, optimising advertising spend, and adopting risk management strategies.

How to identify creators that truly resonate with your audience; ROI of long-term partnerships vs one-off TikTok campaigns; how communities drive repeat purchase & loyalty.

Beyond sustainability targets - how do you build a circular model that actually generates new revenue? How to integrate reuse/resale into your marketplace strategy.

Drawing on experience leading TikTok launches for both a one-year-old brand and a ten-year-old brand, unpacking what changes when brand maturity, target audiences, and business goals are worlds apart.

A final chance to meet, mingle, and enjoy refreshments.