CX Exchange UK
The UK's elite invitation-only meeting for CX and CS leaders, focused on driving purposeful innovation in tech and data to unlock measurable value for customers and the business.
- Dates
- Jan 26 – Jan 27, 2027
- Location
- London, UK
- Industry
- Customer experience, strategy, tech
- Typical attendees
- ~54From our records
Event Sponsors
19 sponsors on record
Featured Sponsor· 17
Caplena
Ciptex
ciptex.com
Cognigy
cognigy.com
Contentsquare
contentsquare.com
Coveo
coveo.com
Ema
emplifi
emplifi.io
Forsta
Inviqa
Kura
Lorikeet
Medallia
medallia.com
MGI Learning
Sendbird
sendbird.com
Sierra
sierra.ai
UJET
ujet.cx
Uniphore
uniphore.com
In Partnership With· 1
CX Network
Sponsors· 1
Verint
verint.com
Sponsor figures are recorded as published, not independently guaranteed.
Listed here as a sponsor and something is wrong? Report a correction.
Speakers
19 speakers on record
speaker· 19
Allison Coucher
Head of Business Services, Sky
Andrew Mohammed
Director, Data & AI, OVO
Andrey Timoshin
Regional Director, eCommerce Northern Sofitel Legend, Sofitel, Mgallery & Emblem, Accor
Claire Hepworth
Global Senior Director of CRM & Product Management, Ford Motor Company
David Norris
Chief Strategy and Growth Officer, Holiday Extras
Eliya Lenge
Head of Executive Customer Relations UK & EU, Amazon Inc
James Hewitson
Managing Director & Head of Customer Support, HSBC
Jamie Hutchinson
Customer Experience Director, East Midlands Railway
John McKinney
SVP of Ecommerce, SECRET SALES
Julian Lennertz
Chief Commercial Officer, E.On
Laura Canellas
Director of Customer Service Group Strategy, Sky
Louise Walsh
Chief Customer Officer, Utilita Energy
Nicola Shield
Global Head of Marketing Strategy, Planning & Communications, Bupa Global
Paul Humphreys
Managing Director, Cox Automotive
Paul Wilkinson
Customer Rewards and Loyalty Director, Lloyd's Banking Group
Shamas Aziz
Head of Customer Experience, Gymshark
Shruti Ahuja
Head of Data & Digital Transformation, Virgin Media O2
Suraj Nagaraj
Head of Product - Loyalty & Retention, Tesco
Zarah Doyle
Director of People and Transformation, ODEON
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