CX Summit

Your brand and customer experience hinge on the employees who bring your organisation to life. Forrester's expanded Total Experience Score, now incorporating the new EX Index, provides a direct connection, showing how changes in employee sentiment and engagement translate into stronger business outcomes, higher customer satisfaction, and sustained growth.

As AI-generated content, deepfakes, and automation continue to blur reality, consumers are questioning everything. Trust is no longer assumed; it must be earned. This keynote explores how trust is evolving, what now shapes consumer belief, and how CX, marketing, and digital leaders must rethink experience design to succeed in an era of pervasive distrust.