Retail Innovation Council: Customer Loyalty Summit

Hear from Retail Week Director of Commercial Content Nicola Harrison, as she kicks off a content-packed day and piques your interest for the sessions to come.

As Holland & Barrett closes in on its third year of double-digit growth amid its ongoing journey of transformation and evolution, Chairman Alex Gourlay joins us to delve into the health and wellness retailer's innovation-driven growth strategy.

From holograms and interactive digital screens to hybrid checkouts, dynamic pricing and innovative shelving solutions, what interactive features are transforming the in-store retail experience for customers and employees?

In today's data-driven economy, insight-led innovation will drive retail success. This panel will explore the most transformative data-driven solutions that are supercharging ultimate business intelligence for sustainable growth, as well as looking at evolving cyber security threats and how to mitigate risk.

This engaging panel discussion brings together industry experts to explore how leading retailers can overcome critical challenges by unleashing the power of data. We will dive into the essential role of building a strong data foundation, focusing on data governance, data quality, and integration.

In today's fast-moving market, retailers must innovate to scale their ecommerce businesses and stay ahead. Join this session to discover proven strategies successful marketplace operators use to differentiate their platforms, manage risk, and drive profitable, sustainable growth.

Retail media spend (excluding Amazon) is set to surpass the £1bn mark this year in the UK. This panel will ask what the best retail media models look like now and in the future, and what can be learnt from the grocers.

Retail Week's Intelligence and Insights editor George Arnett looks at the impact of the October 2024 Budget on the retail sector so far, and looks ahead to what this month's Budget could spell for operations and investment throughout 2026.

'Test, learn and iterate,' is a mantra coined within the start-up culture but it's a powerful ethos for both emerging and legacy retailers to drive sufficient agility in today's constantly shifting retail environment.

In today's always-on commerce landscape, brand discovery and engagement are happening everywhere all the time, creating opportunities and challenges for retailers. This session will deep dive into how customer engagement is being reimagined across the full funnel.

Please join us over drinks to reflect on insights from the day and catch up with your peers.